Course Information

Course CodeMS5119 (MOC5119) (M5119)
Fee£575 (Exclusive of VAT)
DurationTwo Days
Delivery FormatInstructor-led
Scheduled Dates:
Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
28 - - 1 - 10 - 4 - 20 -

Introduction

This two-day instructor-led course provides students with the knowledge and skills to use a Windows Vista operating system image and application package deployment infrastructure to minimize the downtime at the Windows Vista client. The desktop support technicians can use this infrastructure to improve the support experience in the following scenarios:

The course also provides guidance on how to install application packages on Windows Vista computers for support scenarios that require application updates or reinstalls.

Audience

The audience of this course is experienced enterprise level IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, students must combine technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints.

Students will have used Windows XP-SP2 and may have experience with Windows server operating systems. Their job requires them to stay knowledgeable and skilled on new versions and updates of technology as defined by the business environment.

Completion

After completing this course, students will be able to:

Prerequisites

Before attending this course, students must have:

In addition, it is recommended, but not required, that students have completed the following courses:

Examinations

This course will help the learner prepare for:

Materials

The student kit includes a workbook and other necessary materials for this course.

Course Outline