Course Information

Course CodeMS5118 (MOC5118) (M5118)
Fee£875 (Exclusive of VAT)
DurationThree Days
Delivery FormatInstructor-led
Scheduled Dates:
Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
25 - 28 - - 7 - 1 - 17 -

Introduction

This three-day instructor-led course provides students with the knowledge and skills to successfully maintain and troubleshoot Windows Vista computers.

It will provide them with the knowledge and skills necessary to identify technical problems that can occur in an organization's client computers. The course will focus on five main troubleshooting areas: operating system, hardware, networking, security, and applications.

It will also provide the knowledge and skills necessary to monitor and maintain Windows Vista client computers.

Audience

The audience for this course is experienced enterprise-level IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, students must quickly resolve support issues by combining technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments. They must consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints.

Students will have used Microsoft Windows XP-SP2 and may have experience with Windows server operating systems. Their jobs require them to stay knowledgeable and skilled about new versions and updates of technology in the business environment.

Completion

After completing this course, students will be able to:

Prerequisites

Before attending this course, students must have:

In addition, it is recommended, but not required, that students have completed the following courses:

Examinations

This course will help the learner prepare for:

Materials

The student kit includes a workbook and other necessary materials for this course.

Course Outline