Course Information

Course CodeMS5118 (MOC5118) (M5118)
Fee£875 (Exclusive of VAT)
DurationThree Days
Delivery FormatInstructor-led
Scheduled Dates:Please Contact Us for Information

Introduction

This three-day instructor-led course provides students with the knowledge and skills to successfully maintain and troubleshoot Windows Vista computers.

It will provide them with the knowledge and skills necessary to identify technical problems that can occur in an organization's client computers. The course will focus on five main troubleshooting areas: operating system, hardware, networking, security, and applications.

It will also provide the knowledge and skills necessary to monitor and maintain Windows Vista client computers.

Audience

The audience for this course is experienced enterprise-level IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, students must quickly resolve support issues by combining technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments. They must consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints.

Students will have used Microsoft Windows XP-SP2 and may have experience with Windows server operating systems. Their jobs require them to stay knowledgeable and skilled about new versions and updates of technology in the business environment.

Completion

After completing this course, students will be able to:

Prerequisites

Before attending this course, students must have:

In addition, it is recommended, but not required, that students have completed the following courses:

Examinations

This course will help the learner prepare for:

Materials

The student kit includes a workbook and other necessary materials for this course.

Course Outline

Module 1: A Troubleshooting Methodology

This module explains what a troubleshooting methodology is, its role in an enterprise, and how it can be used to improve the support function within an organization.

Lessons

Lab : Preparing for Remote Troubleshooting

After completing this module, students will be able to:

Module 2: Troubleshooting Operating Systems

This module explains how to identify and troubleshoot issues that affect the operating system's ability to boot and the services that it is running.

Lessons

Lab : Troubleshooting the Operating System

After completing this module, students will be able to:

Module 3: Troubleshooting Hardware

This module explains how to troubleshoot hardware-related problems and how to use Windows Vista tools to troubleshoot device problems.

Lessons

Lab : Troubleshooting Hardware

After completing this module, students will be able to:

Module 4: Troubleshooting Networks

This module explains how to identify the most likely cause of network problems in a number of given network scenarios.

Lessons

Lab : Troubleshooting Networks

After completing this module, students will be able to:

Module 5: Troubleshooting Security Issues

After completing this module, students will be able to troubleshoot issues that are caused by security-related configurations, such as User Account Control (UAC) and Windows Firewall.

Lessons

Lab : Troubleshooting Security Related Issues

After completing this module, students will be able to:

Module 6: Troubleshooting Applications

After completing this module, students will be able to troubleshoot problems that are caused by some applications which are not compatible with Windows Vista.

Lessons

Lab : Troubleshooting Applications

After completing this module, students will be able to:

Module 7: Maintaining and Optimizing Windows Vista

After completing this module, students will be able to identify tools that can be used to maintain a healthy operating system and optimize its performance.

Lessons

Lab : Maintaining and Optimizing Windows Vista

After completing this module, students will be able to: