Course Information

Course CodeMS50331 (MOC50331) (M50331)
Fee£795 or £895 including Hotel! (Exclusive of VAT)
Compare PricingCompare pricing for selected IT and PRINCE2 training courses
MCITP OffersAdditional Savings!
DurationFive Days
Delivery FormatInstructor-Led
Scheduled Dates:
Mar 2012 Apr 2012 May 2012 June 2012 Jul 2012 Aug 2012 Sept 2012 Oct 2012 Nov 2012
19 - - 25 30 - - 8 -

Introduction

This five-day instructor-led course provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer. It will also help test takers prepare for the 70-685 exam.

Audience

This course is intended for Windows 7 desktop support technicians who resolve Tier 1 and 2 problems on desktop computers. A minimum of three years of experience configuring and supporting desktop or laptop operating systems is recommended.

Completion

After completing this course, students will be able to:

Prerequisites

Before attending this course, students must have:

Examinations

This course helps students prepare for:

Materials

The student kit includes a comprehensive workbook and other necessary materials for this class.

Course Outline

Module 1: Identify and Resolve New Software Installation Issues

This module explains how to fix problems that occur during the installation of new software.

Lessons

Lab : Identify and Resolve New Software Installation Issues

After completing this module, students will be able to:

Module 2: Resolve Software Configuration Issues

This module explains how to fix application install problems caused by older programs or new features and options.

Lessons

Lab : Resolve Software Configuration Issues

After completing this module, students will be able to:

Module 3: Resolve Software Failure

This module explains how to fix problems with applications that have problems after being installed.

Lessons

Lab : Resolve Software Failure

After completing this module, students will be able to:

Module 4: Identify and Resolve Logon Issues

This module explains how to fix logon problems and configure local and roaming logon profiles.

Lessons

Lab : Identify and Resolve Logon Issues

After completing this module, students will be able to:

Module 5: Identify and Resolve Network Connectivity Issues

This module explains how to troubleshoot connectivity and network problems for client computers.

Lessons

Lab : Identify and Resolve Network Connectivity Issues

After completing this module, students will be able to:

Module 6: Identify and Resolve Name Resolution Issues

This module explains how to use network services and local computer files to resolve computer names.

Lessons

Lab : Identify and Resolve Name Resolution Issues

After completing this module, students will be able to:

Module 7: Identify and Resolve Network Printer Issues

This module explains how to configure printer settings and security.

Lessons

Lab : Identify and Resolve Network Printer Issues

After completing this module, students will be able to:

Module 8: Identify and Resolve Performance Issues

This module explains how to improve the performance of a system by monitoring and controlling the use of resources by applications.

Lessons

Lab : Identify and Resolve Performance Issues

After completing this module, students will be able to:

Module 9: Identify and Resolve Hardware Failure Issues

This module explains how to diagnose hardware problems on a computer.

Lessons

Lab : Identify and Resolve Hardware Failure Issues

After completing this module, students will be able to:

Module 10: Identify and Resolve Wireless Connectivity Issues

This module explains how to configure reliable and secure wireless connectivity for client computers.

Lessons

Lab : Identify and Resolve Wireless Connectivity Issues

After completing this module, students will be able to:

Module 11: Identify and Resolve Remote Access Issues

This module explains how to configure remote network connections for client computers.

Lessons

Lab : Identify and Resolve Remote Access Issues

After completing this module, students will be able to:

Module 12: Manage File Synchronization

This module explains how to allow end-users to work with network files that are being synchronized on their local desktops or laptops.

Lessons

Lab : Manage File Synchronization

After completing this module, students will be able to:

Module 13: Identify and Resolve Internet Explorer Security Issues

This module explains how to configure the security features in Internet Explorer to protect user information and privacy.

Lessons

Lab : Identify and Resolve Internet Explorer Security Issues

After completing this module, students will be able to:

Module 14: Identify and Resolve Firewall Issues

This module explains how to configure Windows Firewall to secure network traffic and applications on a computer.

Lessons

Lab : Identify and Resolve Firewall Issues

After completing this module, students will be able to:

Module 15: Identify and Resolve Issues Due To Malicious Software

This module explains how to restore a computer system after an attack by viruses or other malicious software.

Lessons

Lab : Identify and Resolve Issues Due To Malicious Software

After completing this module, students will be able to:

Module 16: Identify and Resolve Encryption Issues

This module explains how to fix problems caused by using encryption on a Windows computer.

Lessons

Lab : Identify and Resolve Encryption Issues

After completing this module, students will be able to:

Module 17: Identify and Resolve Software Update Issues

This module explains how to enable and use the software update features available in Windows 7.

Lessons

Lab : Identify and Resolve Software Update Issues

After completing this module, students will be able to:

Additional Reading

To help you prepare for this class, review the following resources: