MCDST on Microsoft Windows Certification
Microsoft Certified Desktop Support Technician (MCDST) Training Course for Sheffield, Leeds, Manchester and Yorkshire
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Thanks so much for your coaching and insights and help in getting me through the certification... I've managed to keep your 100% success rate intact!
- Daniel Merriott [CTT+]
Introduction
The Microsoft Certified Desktop Support Technician (MCDST) credential proves that you have the skills to successfully support end-users and to successfully troubleshoot desktop environments that are running the Microsoft Windows operating system.
Audience
The MCDST certification is appropriate for:
- Help Desk Technicians
- Customer Support Representatives
- Computer Support Specialists
- Technical Support Representatives
- Technical Support Specialists
Examination Requirements
MCDST candidates are required to pass two core exams. Elective exams are not required.
Core Examinations - Two Required
- Core Exams - Two Exams Required
Elective Examinations - Not Applicable
The MCDST certification only requires the two core examination passes to be achieved.
Examination to Course Requirements
The table below presents the set of combinations of examinations to Microsoft courses to achieve the MCDST.
Core Examinations - Two Required
| Core Exams - Two Exams Required | Classroom Training |
| Exam 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System | Course 2261: Supporting Users Running the Microsoft Windows XP Operating System (three days) |
| Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System | Course 2262: Supporting Users Running Applications on a Microsoft Windows XP Operating System (two days) |