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Effective and relevant training at a realistic price!
- Peter Loerns, IT Manager, Derby
MCDST
Official Microsoft eLearning product with additional resources that should prepare you to obtain Microsoft Certified Desktop Support Technician (MCDST) status.
The MCDST credential proves that you have the skills required to successfully support end-users and to successfully troubleshoot desktop environments that are running the Microsoft Windows operating system.
The MCDST Certification has no options or electives. The package outline is given below:
Overview
- Official Microsoft Official eLearning at 40% discount
- Free MeasureUp Practice Test Software
- Specially prepared Learning Plan for the examinations by a Microsoft Certified Trainer
- Simple System Requirements: Test your computer's capabilities
Introduction
Achieve the Microsoft Certified Desktop Support Technician (MCDST) credential and prove you have the skills to successfully support end-users and to successfully troubleshoot desktop environments that are running the Microsoft Windows XP operating system.
Audience
The MCDST certification is appropriate for:
- Help Desk Technicians
- Customer Support Representatives
- Computer Support Specialists
- Technical Support Representatives
- Technical Support Specialists
Completion
At completion of this training the following subjects will have been covered:
- Examine how to use troubleshooting guidelines and tools to support users
- Identify and resolve installation issues
- Identify and resolve desktop management issues
- Identify and resolve file and folder issues
- Identify and resolve hardware issues
- Identify and resolve print issues
- Identify and resolve network connectivity issues
Prerequisites
- Basic experience of a Microsoft Windows operating system such as Microsoft Windows XP
- Basic understanding of Microsoft Office applications and Microsoft Windows accessories, including Microsoft Internet Explorer
- Basic understanding of core operating system technologies, including installation and configuration
- Basic understanding of hardware components and their functions
- Basic understanding of the major desktop components and interfaces and their functions
- Basic understanding of Transmission Control Protocol/Internet Protocol (TCP/IP) settings
- Basic experience of command-line utilities for managing the operating system
- Basic understanding of technologies that are available for establishing Internet connectivity
Exams and Courses
The MCDST requires two core exams.
| Core Exams - Two Exams Required | eLearning Training |
| Exam 70–271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System | Course 2261: Supporting Users Running the Microsoft Windows XP Operating System (12 hours)* |
| Exam 70–272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System | Course 2262: Supporting Users Running Applications on a Microsoft Windows XP Desktop Operating System (12 hours)* |
* approximate completion time
Price:
- £234.28
- $442.79 CAD
- $557.59 AUD
- $349.08 USD
- 276.45 €
Actual prices calculated daily against GBP confirmed at time of order. VAT applies for EU.