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MCDST eLearning Training Courses
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Effective and relevant training at a realistic price!
- Peter Loerns, IT Manager, Derby
Introduction
Achieve the Microsoft Certified Desktop Support Technician (MCDST) credential and prove you have the skills to successfully support end-users and to successfully troubleshoot desktop environments that are running the Microsoft Windows XP operating system.
Rezound provide a collection of excellent value sophisticated E-Learning (eLearning) environments that utilise the best in on-line learning available. Each course is structured and will help the learner meet the requirements of Microsoft's certification programmes. To consolidate the learner's progress we also provide MeasureUp certification practice test software.
In a Nutshell - What You Receive:
- Excellent Microsoft Official E-Learning for the MCDST
- Learning Package to Suit You!
- INCLUDES MeasureUp Practice Test Software Worth*1 £93 / 130 EUR / $220 AUD / $192 USD!!
- FREE Personal Learning Plan with Microsoft Certified Trainer Guidance
- SAVE*1 an Amazing 60%!!
ORDER NOW! - To Begin on this Exciting Study Path!
MCDST E-Learning Overview
- MCDST Full Recommended Requirement
- 'CertSaver' Price*1 Just 40% of RRP!!
- Worldwide Availability - Dependent Upon Bandwidth*2
- Audience
- Completion
- Prerequisites
- Examination Requirements
- Course to Examination Matrix
- Microsoft Official Learning Product (MOLP)
- Initial Phone or Email Discussion with Microsoft Certified Trainer (MCT) (Optional & Free Of Charge)
- Learning Path and Examination Preparation Guidance
- MeasureUp 180-Day Downloadable Test Practice Software for Each Examination Requirement
- Simple System Requirements*2 - the following link directs you to the Microsoft eLearning Site: Check Your PC Now!
*1 actual prices calculated daily against GBP confirmed at time of order. NB VAT applies at 17.5% for EU. *2 utilise the test provided above prior to purchase.
MCDST 'CertSaver' E-Learning Packages
The MCDST programme is designed to provide the highest level of education and experience for those who support end-users and also those who successfully troubleshoot desktop environments that are running the Microsoft Windows operating system.
MCDST Requirement
These courses provide the recommended learning requirement for the examinations:
- 2261 - Supporting Users Running the Microsoft Windows XP Operating System
- 2262 - Supporting Users Running Applications on a Microsoft Windows XP Desktop Operating System
Audience
The MCDST certification is appropriate for:
- Help Desk Technicians
- Customer Support Representatives
- Computer Support Specialists
- Technical Support Representatives
- Technical Support Specialists
Completion
At completion of this training the following subjects will have been covered:
- Examine how to use troubleshooting guidelines and tools to support users
- Identify and resolve installation issues
- Identify and resolve desktop management issues
- Identify and resolve file and folder issues
- Identify and resolve hardware issues
- Identify and resolve print issues
- Identify and resolve network connectivity issues
Prerequisites
- Basic experience of a Microsoft Windows operating system such as Microsoft Windows XP
- Basic understanding of Microsoft Office applications and Microsoft Windows accessories, including Microsoft Internet Explorer
- Basic understanding of core operating system technologies, including installation and configuration
- Basic understanding of hardware components and their functions
- Basic understanding of the major desktop components and interfaces and their functions
- Basic understanding of Transmission Control Protocol/Internet Protocol (TCP/IP) settings
- Basic experience of command-line utilities for managing the operating system
- Basic understanding of technologies that are available for establishing Internet connectivity
Examination Requirements
MCDST candidates are required to satisfy the following requirements:
Core Examinations
- Two Core Examinations
Examination to Course Requirements
The table below presents the combination of examinations to Microsoft courses to achieve the MCDST.
Core Examinations - Two Required
| Core Exams - Two Exams Required | eLearning Training |
| Exam 70–271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System | Course 2261: Supporting Users Running the Microsoft Windows XP Operating System (12 hours)* |
| Exam 70–272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System | Course 2262: Supporting Users Running Applications on a Microsoft Windows XP Desktop Operating System (12 hours)* |
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* approximate completion time