5051: Monitoring and Troubleshooting Microsoft Exchange Server 2007

Microsoft Exchange Server 2007 Training Course for Sheffield, Leeds, Manchester and Yorkshire

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• The training we received was amongst the best I've experienced. The pace was just right, allowing for varying abilities in our group. Nothing was too much trouble during the course and the pleasant training environment just added to the experience I have no hesitation in recommending Rezound training services and will definitely use them again.
  - Andy Wilton Profitmaster Systems Ltd

Course Information

Introduction

This two-day workshop teaches messaging specialists to monitor and troubleshoot an Exchange Server 2007 messaging system. Students will learn how to correlate client and server issues and resolve those issues. They will also learn how to monitor systems and create reports from the monitoring data.

Audience

The audience for this course includes people with experience with Exchange Server 2007 or previous versions of Exchange Sever. These people will have experience installing and configuring Exchange Server, configuring recipients and mailboxes, and supporting Exchange Server clients. People coming into the course are expected to have at least three years experience working in the Information Technology field—typically in the areas of network administration or Windows Server administration—and one year of Exchange Server administration experience.

Completion

After completing this course, students will be able to:

• Use the Microsoft Exchange Server 2007 Management Pack for Microsoft Operations Manager (MOM) 2005 to monitor Exchange servers
• Monitor and troubleshoot client performance and connectivity
• Identify and resolve issues related to access of resources and messages
• Monitor and troubleshoot mail flow
• Monitor and troubleshoot Mailbox servers
• Monitor and troubleshoot external and additional services
• Identify trends in a messaging system

Prerequisites

This course requires that students meet the following prerequisites:

• Fundamental knowledge of network technologies including DNS and firewall technologies
• Experience administering Exchange Server 2007
• Experience with the Windows Server 2003 operating system
• Experience with Active Directory directory service in Windows Server 2003
• Experience with managing backup and restore on Windows Servers
• Experience using Windows management and monitoring tools such as Microsoft Management Console, Active Directory Users and Computers, Performance Monitor, Event Viewer, and IIS Administrator
• Experience using Windows networking and troubleshooting tools such as Network Monitor, Telnet, and NSLookup

Examinations

• 70-236 TS: Exchange Server 2007, Configuring

Materials

The student kit includes a comprehensive workbook and other necessary materials for this class.

Course Outline

• Unit 1: Introduction to Exchange Server Monitoring and Troubleshooting
• Unit 2: Monitoring and Troubleshooting Client Performance and Connectivity
• Unit 3: Troubleshooting Access to Resources and Messages
• Unit 4: Monitoring and Troubleshooting Mail Flow
• Unit 5: Monitoring and Troubleshooting Mailbox Servers
• Unit 6: Monitoring and Troubleshooting External and Additional Services
• Unit 7: Identifying Trends in a Messaging System

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