ISEB ITIL Version 3 Foundation Training Course
ITIL® Version 3 Foundation Training Course for Sheffield, Leeds, Manchester and London
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Effective and relevant training at a realistic price!
- Peter Loerns, IT Manager, Derby
Course Information
| Course Code | ITIL® Version 3 Foundation |
| Fee | £995.00 (Exclusive of VAT) |
| Offer Price* | £795 Saving £200! Offer Ends 17th April 2008 |
| Examination | Included! |
| Duration | Three Days |
| Delivery Format | Instructor-led |
| Scheduled Dates: |
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
| 16 | - | - | - | 7* | - | TBA | - | - | TBA | - |
* offer applies to indicated date(s) only
Introduction
Achieve your goals by attending this exceptional quality course which is presented in association with Bishops Beech Ltd, an ISEB Accredited Training Organisation.
The ITIL® (IT Infrastructure Library) provides a 'best practice' model for IT Service Management. Success in the associated examination leads to ISEB ITIL® Version 3 Foundation Course in IT Service Management certification.
Trainer Details
Our trainer is highly experienced and importantly, respected as a consultant. He engages in projects internationally and brings a vast wealth of experience:
- Fully Accredited by ISEB and itSMF to Deliver ITIL and ISO/IEC 20000 Training Courses
- Expertise in Implementing and Auditing ITIL and ISO/IEC 20000 IT Service Management Processes for all Sizes of Organisations Throughout the World
- Former Vice Chair of the BS15000 (now ISO/IEC 20000) Certification Committee
- Fellow of the Institute of Service Management (FISM) and Member of the British Computer Society
- Trainer Professional Biography (PDF Document)
Audience
The ITIL® Version 3 Foundation Certificate course is intended for people working in IT Service Management who may be new to the role or may already have experience in this function. Delegates will learn about the internationally recognised best practice concepts of the IT Infrastructure Library (ITIL®) and the benefits that can be gained by adopting the processes.
Completion
After completing this course, students will be able to:
- Understand ITIL® Best Practice Terminology, Definitions and Phrases
- Understand the Essential ITIL® Processes and their Interrelationships
- Apply the Processes in order to Support the Delivery of a Quality IT Service
- Sit the ISEB ITIL® Foundation Certificate in IT Service Management Examination
Prerequisites
Before attending this course, students should have:
- Ideally Six Months Experience in an IT Services Environment or Working Closely with One (Not Essential)
Examinations
This course will help the student prepare for the following ISEB ITIL® examination:
- ITIL® Foundation Certificate in IT Service Management
Materials
The student kit contains these items:
- A comprehensive workbook and other necessary materials for this class
Course Overview
This three day course comprises formal lecturing, discussions, exercises, presentations, assessment questions and mock examinations culminating in a one hour, forty question examination.
The course objectives are drawn from the five core ITIL® Version 3 books:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement