CompTIA A+
CompTIA A+ Training Course for Sheffield, Leeds, Manchester, Yorkshire & London
Course Information
| Course Code | A+ New Syllabus |
| Fee | £995 (Exclusive of VAT) |
| Offer Price | £595*1 Saving £400! (Exclusive of VAT) Offer Ends 8th September 2010 |
| CertSaver | Savings on combined A+ and Network+ |
| Duration | Five Days (Accelerated*2) |
| Delivery Format | Instructor-led |
| Scheduled Dates: |
London Delivery Dates:
| Aug 10 | Sept 10 | Oct 10 | Nov 10 | Dec 10 | Jan 11 | Feb 11 | Mar 11 | Apr 11 | May 11 |
| - | - | - | - | - | 10 | - | - | TBA | - |
Sheffield Delivery Dates:
| Aug 10 | Sept 10 | Oct 10 | Nov 10 | Dec 10 | Jan 11 | Feb 11 | Mar 11 | Apr 11 | May 11 |
| - | 13*1 | - | 29 | - | - | - | 28 | - | 16 |
* offer applies to indicated date(s) only - excludes all other offers.
Introduction
The essential foundation course developed by CompTIA. The A+ certification is recognised worldwide as the de facto standard for entry-level computer technicians. A+ certification opens the door to an exciting career in computing technology.
*2 The duration of the course is kept to five days for practical purposes. Some areas of the course are of an accelerated nature in order to meet the core requirements of A+. Please contact us for further information.
Audience
CompTIA A+ certification validates the latest skills needed by today’s computer support professionals. It is an international, vendor-neutral certification recognized by major hardware and software vendors, distributors and resellers. CompTIA A+ confirms a technician's ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic networking. The exams also cover domains such as security, safety and environmental issues and communication and professionalism.
Completion
- Identify types and characteristics of PC components, including motherboard, CPU, memory, and storage, input, and output devices
- Install and configure peripheral devices
- Identify types and characteristics of portable computers
- Install and configure Microsoft Windows 2000 and Microsoft Windows XP
- Perform basic PC maintenance and troubleshooting
- Understand fundamental principles of securing IT systems and working safely
- Communicate effectively with customers
- Install and configure print and imaging devices
- Understand fundamental principles of implementing LANs and internet access
Prerequisites
CompTIA's A+ is for IT career entrants. Some PC and Microsoft Windows experience would be ideal however this is not essential. Competency in english and basic mathematics will allow the learner to comprehend the material and concepts presented.
Examinations
The course will help prepare the learner for the pertinent CompTIA A+ examinations.
Materials
A comprehensive CompTIA authorised student manual and other learning materials are provided.
Course Outline
The Visible PC
- Introduction to the PC
- Key Functions of a PC
- The System Case
- I/O Ports and Cables
- PS2 Ports
- Parallel Ports
- Serial Ports
- USB Ports
- SCSI
- IEEE 1394 (Firewire)
- Modem and Network Ports
- Audio Ports
- Joystick/MIDI Ports
- Adding and Removing Peripherals
Motherboards
- Motherboard Layout
- System Clock
- Bus Architecture
- Motherboard Components
- Expansion Bus and Adapter Cards
- Motherboard Form Factors
- Power Supply Unit (PSU)
Processors
- Central Processing Unit (CPU)
- Processor Terminology
- Multitasking, Multiprocessing, and Multithreading
- Intel Processors
- AMD Processors
- Processor Sockets and Chipsets
Memory
- Memory Types
- Memory Packaging
- Memory Characteristics
Storage Devices
- Storage Devices
- Hard Drives
- Installing a Storage Device
- Preparing a Hard Disk
- Floppy Drives
- Optical Disk Storage
- Flash Memory
- Tape Drives
Peripheral Devices
- PC Display Screens
- Graphics Adapter
- Installing a Graphics Adapter and Display
- TV Tuners
- Sound Cards
- I/O and Communications Adapters
Portable Computers
- Portable and Desktop Computers
- Notebooks
- Tablet PC
- Personal Digital Assistants (PDAs)
Features of Operating Systems
- Microsoft Operating Systems
- Overview of Windows 2000
- Overview of Windows XP
- Workgroups and Domains
- UNIX and Linux
- Apple Mac OS X
- Novell NetWare
Installing and Upgrading Windows
- Overview of OS Installations
- Preparing the Hard Disk
- Domain or Workgroup Selection
- Installation Methods
- Setup Failure and Recovery
- Upgrading the OS
- Options for Deploying Windows
The Windows Boot Process
- Windows Boot Files
- Initial Startup Process
- The BOOT.INI File
Managing Windows
- Features of the Desktop
- Windows Administrative Tools
- Changing System Settings
- Configuring Hardware
- Optimising Windows Performance Options
- Screen Savers and Power Management
- Managing Software
- Managing Services
Windows Storage Management
- Disk Management
- Navigating Windows
- Working with Folders
- Working with Files
- Searching For Files
- The Recycle Bin
- My Network Places
Hardware Maintenance and Troubleshooting
- Troubleshooting Techniques
- Troubleshooting Power Problems
- Troubleshooting POST
- Troubleshooting Internal Devices
- Troubleshooting Peripherals
- Notebook Troubleshooting
- Preventative Maintenance
Troubleshooting the Operating System
- Error Categories
- Advanced Startup Options
- Diagnosing Problems
- Troubleshooting Applications
- Remote Features
Security
- Security Fundamentals
- Windows Security Overview
- Internet Security
- Malware
- Data Security
Safety and Environmental Issues
- Health and Safety
- Static Electricity and ESD
- Materials Handling
- Storage of Components for Future Use
- Disposal of Consumables and Computer Equipment
Professionalism and Communication
- Customer Service Skills
- Basic Troubleshooting Approach
- Giving Feedback
- Communication with a Customer
- Professionalism
- Handling Customer Complaints
Printers and Scanners
- The Print Process
- Installing and Configuring a Printer
- Operating and Troubleshooting Printers
- Scanners
- Installing and Using a Scanner
Network Concepts
- What is a Network?
- Network Components
- Network Topologies
- The OSI Model
- IEEE 802 Standards
- Network Devices
- Network Transport Protocols
Implementing a LAN
- Server and Peer-to-Peer Networks
- Network Components
- Implementing a LAN
- Network Troubleshooting Basics
WAN and Internet Connectivity
- Wide Area Networks and the Internet
- Accessing the Internet
- Cellular Devices
- Voice-over-IP
PC Support Industry
- IT Technicians
- Remote Support
- Depot Technicians
- Problem Management
- Quality Assurance
Using the Command Prompt
- Command Prompt and Text Editors
- Navigating Directories at the Command Prompt
- File Management using a Command Prompt
System Management Tools
- Options for Deploying Windows
- Microsoft Management Console
- Windows Optimisation Tools
- Remote Utilities
- Windows Registry
System Recovery
- Windows Troubleshooting
- System Restore
- Emergency Repair
- Data Backup
Connectivity and Client Options
- TCP/IP
- Configuring Network Properties
- Configuring Wireless Connections
- Configuring Client Options
Sharing Resources
- Local and Domain User Accounts
- Creating User Accounts
- Planning and Implementing Groups
- Setting Share Permissions
- NTFS Folder and File Permissions
- Encrypting Files and Folders
- Auditing
Internet Standards and Applications
- Overview of the Internet
- Development of the Internet
- Internet Services
- The World Wide Web
- Electronic Mail (Email)
- Newsgroups (Usenet)
- File Transfer Protocol (FTP)
- Telnet
- Instant Messaging
- Virtual Private Networks
- Domain Names
- Uniform Resource Indicator
- Internet Email Addresses
Configuring Internet Access
- Accessing the Internet
- Web Browser Security
Network Maintenance and Troubleshooting
- Troubleshooting Networks
- Testing TCP/IP
PC Maintenance
- Electrical Circuits
- Maintenance Toolkit
- Hazards
- Preventative Maintenance
- Maintaining Display Devices
- Maintaining Disk and Tape Drives
- Cleaning Inside the Case
- Power Problems
Installing and Removing Hardware
- Disassembling a PC
- Removing Peripheral Devices
- Removing Storage Devices
- Reassembling the PC
- Adding and Removing Notebook Devices
BIOS, CMOS, and System Resources
- BIOS and CMOS
- BIOS/CMOS Setup Programs
- System Resources
- Plug-and-Play
Troubleshooting and Optimisation
- Diagnostic Hardware and Software
- Troubleshooting, Upgrading, and Optimising Hardware
Maintaining Printers and Scanners
- Dot Matrix Printers
- Inkjet Printers
- Laser Printers
- Other Printer Types
- Scanners
- Installing, Maintaining, and Upgrading Printers and Scanners
- Printer Troubleshooting
- Configuring and Troubleshooting Scanners